This Privacy Policy describes how www.Crowncabinets.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Order information
Customer support information
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@crowncabinets.com or by mail using the details provided below:
Olympia Sale Co., Inc. dba Crown Cabinets 1537 S 700 W, Salt Lake City, UT 84104 United States
Last updated: 07/12/22
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.
Shipping Policy:
WESTERN U.S. SHIPPING POLICY / METHODS
Ground Shipping:
Ground shipping for the lower 48 is offered through Fedex Ground and delivered to a physical address only.
U.S. Postal service is only available to P.O. Boxes.
Shipping Cutoff:
Refund Policy
We have a 30-day return policy on all hardware, parts, clothing items, which means you have 30 days after receiving your item to request a return. We do not have a return policy on any touch up kits or paints.
To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@crowncabinets.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@crowncabinets.com or
1-800-972-4051.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (paint, touch up kits). Please get in touch if you have questions or concerns about your specific item.
Exchanges
Exchanges are available only on hardware items, parts or clothing items. Exchanges are not available on paint or touch up kits.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Orders placed Monday-Friday with Ground Shipping typically process and ship within 2 to 4 business days.
Once your order ships, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for your tracking number to become active.
Once an order has been submitted, it cannot be modified. Please call 1-800-972-4051 Customer Service with any questions regarding your order.
At the time an order is placed, your payment method will be authorized for the total purchase amount.
This is a pending transaction – your payment method will not be charged until the order has shipped. The authorization/pending transaction will be removed from your billing statement once your order has been shipped and your payment method has been invoiced for the order total.
WESTERN U.S. SHIPPING METHODS
Ground Shipping:
Ground shipping for the lower 48 is offered through FedEx Ground and delivered to a physical address only.
U.S. Postal service is only available to P.O. Boxes.
PRICE ADJUSTMENTS
Olympia Sales Co., inc. dba Crown Cabinets is happy to honor price adjustments within fourteen days of the purchase date on full priced items only. Sales items and promotions are not eligible for price adjustments.
Orders placed during Black Friday, Cyber Monday or Cyber Week are not eligible for price adjustments.
If you see an item on sale jump on it! Discounted items are on their way out. Quantities and sizes are limited.